Support
If the answer you need isn't below, write to me directly — I usually reply the same day, and within two days at the latest.
Including these makes it much faster to solve: your iPhone model, iOS version, app version (at the bottom of Settings) and a screenshot if you have one.
Membership
How do I cancel my membership?
Subscriptions are managed by Apple, not inside the app: on your iPhone go to Settings → tap your name at the top → Subscriptions → DisciplineX → Cancel Subscription.
After cancelling, your membership runs to the end of the period you've already paid for and then stops on its own. Refund requests also go to Apple: reportaproblem.apple.com
I changed phones and lost my membership
Tap "Restore Purchases" on the membership screen. One thing matters here: you need to be signed in with the same Apple Account you bought it with. If it still doesn't come back, write to me.
I paid but nothing unlocked
Try "Restore Purchases" first. If that doesn't do it, fully close the app and reopen it. Still stuck? Write to me — attaching Apple's receipt speeds things up.
Account
I want to delete my account
In the app: Settings → Delete My Account. You don't need to email me for this, you can do it yourself.
This cannot be undone. Your account, profile, photos, streak, score history, messages, likes and matches, the coach's notes about you and your location record are permanently deleted. Your messages disappear from the other person's chat as well.
Deleting your account does not cancel your subscription — cancel that separately through Apple (see above).
I forgot my password
Use "Forgot password" on the sign-in screen to get a reset link by email. If nothing arrives, wait a few minutes and check your spam / junk folder.
My confirmation email never arrived
The confirmation link we send after sign-up sometimes lands in spam. If it isn't there either, write to me and I'll confirm your account manually.
Your data
Important: your journal entries, goals and workout logs are kept only on your phone — there's no copy on our server. That's deliberate: it means we can't read what you write.
Here's the cost of that: if you delete the app or lose your phone, those records are gone. We have no backup, so we can't restore them either. Moving to a new phone, you'll need iPhone's own backup and transfer.
What does live on our server (your account, profile, photos, messages, scores, streak) comes back on its own once you sign in on the new phone.
My records disappeared
If you deleted and reinstalled the app, they can't be recovered, for the reason above. If you didn't delete it, write to me and we'll look together.
Notifications
I'm not getting message notifications
Check these in order:
- iPhone Settings → DisciplineX → are Notifications on?
- Is a Focus / Do Not Disturb mode running?
- Have you fully closed and reopened the app once? Notification permission is registered on launch.
If all of that checks out, write to me.
My goal reminder didn't go off
Reminders are scheduled on the phone itself, so they never fire if the app's notification permission is off. Also, deleting a goal deletes its reminder with it.
Social
How do likes and matches work?
In Discover, swipe right to like and left to pass. If the other person likes you too, you match and can start chatting; you can't message someone you haven't matched with — so everyone's inbox stays clean.
On the free plan you get 30 likes a day; passing and matching are unlimited. Liking someone who already liked you doesn't use up a like. Membership makes likes unlimited.
I don't see anyone in Discover
- Your profile needs at least one photo, a date of birth and a gender — Discover tells you what's missing.
- Location permission has to be granted: iPhone Settings → DisciplineX → Location.
- Try a larger distance in the Discover filter, and check the gender, age and sport filters.
- People you passed can come back after 24 hours; people you liked won't show again.
- The app is new and currently only released in Türkiye — there may be no users near you yet.
Your location isn't shown to anyone, by the way; the other person only sees a rounded distance. Details are in the privacy policy.
I want to block or report someone
Use the menu at the top right of a chat, or the card's menu in Discover: Block or Report. Someone you block can't message you and won't see you in Discover.
I review reports by hand. If something is urgent, email me directly too.
My photo or bio was rejected
Every photo and bio is checked by AI before it goes live: photos that break the rules (nudity, violence, hate and so on) or show someone who clearly looks under 18 are not accepted. Automated checks can be wrong — if you think a rejection was unfair, write to me and I'll look at it myself.
Workouts and the coach
My Apple Health data isn't showing
Check permissions at iPhone Settings → Privacy & Security → Health → DisciplineX. Only that day's workouts are shown — yesterday's run won't appear on today's screen.
The coach didn't leave a comment
- The coach is a membership feature.
- It needs an internet connection.
- The coach gives one comment a day. If it doesn't arrive, the app retries on its own every few minutes while it's open.
- If it still doesn't come after a few tries, tap Report the Problem on the screen; it reaches me.
Can I unseal a day?
No. Sealing is permanent, and the whole streak system rests on that — if it could be undone, the streak would mean nothing.
The app
How do I change the language?
Settings → Preferences → Language. The app speaks 14 languages. It follows your phone's language on first launch, and you can switch from there.
How do I add the widget?
Touch and hold an empty spot on your home screen, tap + at the top left and pick DisciplineX. You can turn the Live Activity that shows your goals on the lock screen on or off in Settings → Preferences. Remember that goals on the lock screen can be seen by others while your phone is locked.
I don't see a new feature
Small updates download in the background. Fully close the app and open it twice, or tap Settings → Preferences → Check for Updates. Bigger updates come through the App Store.
The app won't open or it freezes
First fully close and reopen it (swipe up from the bottom, flick the card away). If that doesn't help, restart the phone. If it still happens, write to me — don't delete the app, or the records kept on your phone go with it.
Get in touch
Copyright notices
If you see a photo or text you own shared in the app without your permission, email the username and the content to disciplinex0011@gmail.com, stating that you are the rights holder. The notice is reviewed and infringing content is removed. You can also report it in the app from Discover or a chat: Report → Copyright Infringement.
DisciplineX is built by one person, so every email comes to me. That includes suggestions and complaints — most of what's in the app today started as a user's idea.